The Digital Connect team (formerly Common Tools) in MHCLG builds standardised, reliable and reusable tools and platforms for everyone within the department. They help teams be more efficient and reduce operational costs. Learn how they’ve built Managing Local Conversations, a user-centred internal service that standardises engagement processes and makes insights easier to access.
An intranet is an essential digital platform that connects employees within an organisation, giving them easy access to internal news and resources. Sian, content designer, shares how user-centred design transformed our department's intranet, streamlining communication, knowledge sharing and accessibility to help our UK-wide staff work more productively and efficiently.
Performance dashboards are a key tool to support leaders when assessing departmental performance. Read about the work the Common Tools as a Service team in MHCLG has been doing to make performance reports more fit for purpose, including the research they've done with their users, and the benefits of their approach.
The Common Tools as a Service team is responsible for building standardised, reliable and reusable tools and platforms for everyone in MHCLG. They help teams to be more efficient, deliver quickly and reduce operational costs. In this post, they share what they're doing to make SharePoint pages easier to navigate and more accessible.
This post discusses the difference between user needs and user biases, the consequences user biases can have, and the strategies and techniques the Common Tools as a Service team has implemented in their user research to counteract them.
For the past few months, an MHCLG Digital team has been working on a new initiative called Common Tools as a Service (CTaaS), which is set to become an expanding area of MHCLG Digital. This blog talks about the progress and work that has emerged from MHCLG Digital’s previous experiences and lessons learned in building …
