Building understanding of software markets in local government
To help councils operate as intelligent buyers and support suppliers to meet sector ambitions, we are developing a software market intelligence tool.
How user research is shaping the future of EPCs
Energy performance certificates (EPCs) help people understand how energy efficient their buildings are and what they can do to improve it. They’re used by landlords, renters and buyers, homeowners but also by policy teams. Find out how we’re applying user research and user-centred design principles to redesign the EPC, so that it better meets user …
Delivering a data standard to support Awaab’s Law in social housing
We’re pleased to share a milestone in our social housing data work, the delivery of a new data standard to support Awaab’s Law.
Understanding Elections user journeys: lessons from in-person mobile testing
Posted by:
Matt Jefford, User Researcher and Ellen Murray, User Researcher, Posted on:
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Categories:
Elections
User researchers in the Elections Digital team are working on initiatives to improve voter registration by making the process simple and accessible. Find out how the team has been improving its understanding of the mobile-first experience of many citizens interacting with digital election services and what they learned along the way.
Standardising the planning application process: Kicking off work on decisions
Posted by:
Mike Rose, Data, Licensing and Intellectual Property SME, Colm Britton, Service Designer and Team Lead and Liz Whiting, Senior Delivery Manager, Posted on:
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Categories:
Data, Digital Planning
Crucial planning decisions data is stored inconsistently across different local authority systems. We're now expanding our data specification work to standardise planning application decisions, creating consistent data flow throughout the system. Help shape this work to ensure it helps local authorities, central government, developers, and communities better understand how our places are changing.
Introducing UCD Ops at MHCLG: Bringing ResearchOps and DesignOps together
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Yana Blake-Walker, UCD Operations Manager and Cathryn Innocent, UCD Operations Manager, Posted on:
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Categories:
Design, Ways of working
User-centred design (UCD) is integral to building and delivering more efficient and effective policy and services for the public we serve. Yana and Cathryn, UCD Operations (Ops) Managers within MHCLG, share insights on the unique role of UCD Ops and how it supports scaling up UCD practices and impact across the organisation.
Digital Planning: From pilots to scale – how PropTech partnerships are unlocking its potential
Posted by:
Bridget Wilkins, Head of Adoption, Engagement and Innovation, Posted on:
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Categories:
Digital Planning, PropTech
Through strategic partnerships with Geovation, the UK PropTech Association, and the Digital Task Force for Planning, the Digital Planning programme is evolving its approach to scale the adoption of PropTech. We're bridging public and private sectors with one shared goal: converting PropTech's proven potential into systematic change that can help deliver 1.5 million homes and …
Rapid Policy Insights: How user-centred approaches support improved policy design in MHCLG
The Rapid Policy Insight team in MHCLG is embedding user-centred design into policy by working closely with policy teams over focused 7-week sprints. Read about the value of this approach, and how it helps shape more effective, user-focused policy.
Standardising the planning application process: Progress and next steps
Posted by:
Mike Rose, Data, Licensing and Intellectual Property SME, Posted on:
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Categories:
Data, Digital Planning
Our work continues to standardise the planning application process to build a more data-rich planning system. After inviting everyone to review the baseline specifications for submitting an application, we’re now focused on preparing them to become mandated national standards, through rigorous testing and active collaboration. Working in the open remains our priority and we’re particularly …
Common Tools: building a performance dashboard that meets user needs
Posted by:
Dominic Berry, Senior User Researcher, Common Tools as a Service team, Posted on:
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Categories:
Common tools
Performance dashboards are a key tool to support leaders when assessing departmental performance. Read about the work the Common Tools as a Service team in MHCLG has been doing to make performance reports more fit for purpose, including the research they've done with their users, and the benefits of their approach.
Related content and links
9 principles to guide our work
Part of Government Digital and Data
