MHCLG Digital

Empowering voters: behind the scenes of the Choose My PCC service

Leah Clinch, Operational Service Delivery Manager, Warren Keith, Software Developer and Gurpal Virdee, Business Analyst, 17 October 2024 - Elections

Teams in MHCLG build and run digital services related to elections, including Apply for a photo ID to vote and Register to vote. In this post, the team behind one of the services – Choose My PCC – talks about the work that went into preparing the service for the latest Police (Fire) and Crime Commissioners (PCC) elections, what they learnt and what's next for the service.

Prioritising mental health in the workplace

Noor Taha, DELTA Operations Analyst, 10 October 2024 - Ways of working

This year’s World Mental Health Day theme is ‘workplace mental health’. In this post, our colleague Noor talks about some of the mental health initiatives he has led on and been involved in whilst at MHCLG, and shares some insights and tips on how employers can support mental health in the workplace.

User needs and user biases: telling them apart

Elisha Khan, Senior Product Manager, 7 October 2024 - Common tools, Design

This post discusses the difference between user needs and user biases, the consequences user biases can have, and the strategies and techniques the Common Tools as a Service team has implemented in their user research to counteract them.

Design, delivery, and determinism: reflections on the SDinGov conference 2024

Dominic Berry, Senior User Researcher, Common Tools as a Service team, 1 October 2024 - Design, Innovation

Back from the recent Service Design in Government 2024 conference in Edinburgh, Dominic, a senior user researcher in MHCLG's Common Tools as a Service team, shares his key takeaways from an event rich with insights on design, delivery, and the use of artificial intelligence.

Funding Service: why combining self-service with a human touch works best for grant teams

Ruth Keeling, Service Owner, Funding Service, 26 September 2024 - Funding Service

In the world of designing and launching new funds, guided self-service will allow grant teams in MHCLG to pick up and re-use established patterns to support grant delivery with minimal input from the department’s Funding Service. Read about examples of guided self-service and the reasons why it’s needed.

My experience on the Summer Internship Programme in MHCLG

Megan Edwards, Intern, 23 September 2024 - Careers, Ways of working

A career in MHCLG Digital is open to everyone regardless of their background. The Civil Service Summer Internship Programme fosters an inclusive environment and welcomes individuals from all academic paths, giving them a chance to experience working in the Civil Service. In this post Megan, healthcare student and summer intern in MHCLG, shares her experience within the Local Digital team.

Taking a bold, innovative approach to tackle the digital and data recruitment challenge

Anisha Ahuja, Digital Operations Officer, 18 September 2024 - Careers, Innovation, Ways of working

Digital and data roles are known to be difficult to fill, not only in government but in the wider sector, due to a shortage of skills and high demand. In this blog post, we share how MHCLG Digital has taken innovative steps and applied digital, user-centred approaches to overcome the challenges associated with digital and data resourcing.

Adaptive funding: 8 ways to make funding effective in solving complex problems

Reuben Kenton-Harris, Policy Design Lead, 9 September 2024 - Funding Service, Policy design

As government programmes continue to tackle many complex challenges, there is an opportunity to evolve our delivery approaches to ensure they are optimally structured to deal with complexity. This post discusses the idea of ‘adaptive funding’, influenced by agile methodologies.

Setting the foundations for effective data use in local government

The Local Digital team, 3 September 2024 - Data, Local Digital

In this blog post, we share the insights behind our approach to scaling data standards and an update on how we are addressing the challenge of unconnected systems in councils. Over 300 councils and sector organisations have committed to the …

From Homes for Ukraine to community building: my journey as a business analyst Fast Streamer

Luke Radford, Business Analyst, 15 August 2024 - Careers, Communities of practice

In this blog post, Luke Radford, Business Analyst and Fast Streamer turns the spotlight on our growing business analysis and performance analysis community of practice, and shares his experience of working on the Homes for Ukraine Sponsorship Scheme.

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