Government is becoming more familiar with doing user-centred policy design, whether in creating programmes, support interventions, funding or even legislation. This post discusses the potential for a Policy Standard in government, built on the broader application of service design principles beyond digital services.
Read about the work of MHCLG’s Funding Service to simplify the funding landscape by defining data standards for grant teams.
In order to make the planning applications process smoother and more efficient we need to ensure the right data is available, in the right format. In this post the Data Design team explain how they are now working to develop new data standards and are keen to collaborate with the planning community to create specifications that work for everyone.
Teams in MHCLG build and run digital services related to elections, including Apply for a photo ID to vote and Register to vote. In this post, the team behind one of the services – Choose My PCC – talks about the work that went into preparing the service for the latest Police (Fire) and Crime Commissioners (PCC) elections, what they learnt and what's next for the service.
This year’s World Mental Health Day theme is ‘workplace mental health’. In this post, our colleague Noor talks about some of the mental health initiatives he has led on and been involved in whilst at MHCLG, and shares some insights and tips on how employers can support mental health in the workplace.
This post discusses the difference between user needs and user biases, the consequences user biases can have, and the strategies and techniques the Common Tools as a Service team has implemented in their user research to counteract them.
Back from the recent Service Design in Government 2024 conference in Edinburgh, Dominic, a senior user researcher in MHCLG's Common Tools as a Service team, shares his key takeaways from an event rich with insights on design, delivery, and the use of artificial intelligence.
In the world of designing and launching new funds, guided self-service will allow grant teams in MHCLG to pick up and re-use established patterns to support grant delivery with minimal input from the department’s Funding Service. Read about examples of guided self-service and the reasons why it’s needed.
A career in MHCLG Digital is open to everyone regardless of their background. The Civil Service Summer Internship Programme fosters an inclusive environment and welcomes individuals from all academic paths, giving them a chance to experience working in the Civil Service. In this post Megan, healthcare student and summer intern in MHCLG, shares her experience within the Local Digital team.
Digital and data roles are known to be difficult to fill, not only in government but in the wider sector, due to a shortage of skills and high demand. In this blog post, we share how MHCLG Digital has taken innovative steps and applied digital, user-centred approaches to overcome the challenges associated with digital and data resourcing.
