Designing a user-centred cyber assessment service for local government
We’re taking an iterative, user-centred design approach to building and introducing the cyber assessment service for local government.
From manual to automated: enhancing reporting for the Homelessness and Rough Sleeping team
Posted by:
Evan Dowling, Senior Agile Delivery Manager, Posted on:
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Categories:
Data, Digital process improvement
Discover how MHCLG's Digital Process Improvement team transformed reporting processes for the Homelessness and Rough Sleeping Accommodation team, enhancing efficiency and support for vulnerable communities.
What might a Policy Standard in government look like?
Government is becoming more familiar with doing user-centred policy design, whether in creating programmes, support interventions, funding or even legislation. This post discusses the potential for a Policy Standard in government, built on the broader application of service design principles beyond digital services.
Funding Service: Defining data standards for grant teams
Read about the work of MHCLG’s Funding Service to simplify the funding landscape by defining data standards for grant teams.
Using data design to transform the planning application process: get involved
Posted by:
Colm Britton, Service Designer and Team Lead and Mike Rose, Data, Licensing and Intellectual Property SME, Posted on:
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Categories:
Digital Planning
In order to make the planning applications process smoother and more efficient we need to ensure the right data is available, in the right format. In this post the Data Design team explain how they are now working to develop new data standards and are keen to collaborate with the planning community to create specifications that work for everyone.
Empowering voters: behind the scenes of the Choose My PCC service
Posted by:
Leah Clinch, Operational Service Delivery Manager, Warren Keith, Software Developer and Gurpal Virdee, Business Analyst, Posted on:
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Categories:
Elections
Teams in MHCLG build and run digital services related to elections, including Apply for a photo ID to vote and Register to vote. In this post, the team behind one of the services – Choose My PCC – talks about the work that went into preparing the service for the latest Police (Fire) and Crime Commissioners (PCC) elections, what they learnt and what's next for the service.
Prioritising mental health in the workplace
This year’s World Mental Health Day theme is ‘workplace mental health’. In this post, our colleague Noor talks about some of the mental health initiatives he has led on and been involved in whilst at MHCLG, and shares some insights and tips on how employers can support mental health in the workplace.
User needs and user biases: telling them apart
This post discusses the difference between user needs and user biases, the consequences user biases can have, and the strategies and techniques the Common Tools as a Service team has implemented in their user research to counteract them.
Design, delivery, and determinism: reflections on the SDinGov conference 2024
Posted by:
Dominic Berry, Senior User Researcher, Common Tools as a Service team, Posted on:
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Categories:
Design, Innovation
Back from the recent Service Design in Government 2024 conference in Edinburgh, Dominic, a senior user researcher in MHCLG's Common Tools as a Service team, shares his key takeaways from an event rich with insights on design, delivery, and the use of artificial intelligence.
Funding Service: why combining self-service with a human touch works best for grant teams
In the world of designing and launching new funds, guided self-service will allow grant teams in MHCLG to pick up and re-use established patterns to support grant delivery with minimal input from the department’s Funding Service. Read about examples of guided self-service and the reasons why it’s needed.
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