Ellie Katona portrait

Ellie Katona, Senior Interaction Designer, Digital Process Improvement team

Build once, benefit many: driving business case transformation across government, one (agile) step at a time

two colleagues, working at a desk together, looking at a mind map made of post it notes

Business cases help government make decisions about spending public money and delivering public benefit. MHCLG’s Digital Process Improvement team is applying user-centred design to make the business case process simpler, reduce duplication and support better collaboration across government, starting with a reusable triage service.