Skip to main content

What it’s like to be a user researcher at MHCLG Digital

Posted by: , Posted on: - Categories: Careers, Homes for Ukraine, Ways of working
James Higgins portrait

User researcher James joined MHCLG Digital just over a year ago, following a few years in the private sector. He shares his journey on the Homes for Ukraine programme, and how user research and starting with the needs of the users is shaping MHCLG products and services, creating a real impact for citizens, and more broadly transforming policy and service design.

Digital Planning Directory launches: a milestone moment for the UK’s planning sector  

Posted by: , Posted on: - Categories: Digital Planning
Dr-Wei-Yang-OBE-CEO-Digital-Task-Forcce-for-Planning

Digital transformation has taken a major step forward with the launch of the Digital Planning Directory - a comprehensive platform bringing together state-of-the-art planning tools and services in one accessible location. The Directory, developed to address the pressing need for digital skills and resources in local planning authorities, will help both public and private sector professionals make informed decisions about digital planning solutions.

Funding Service: how a glossary helps us speak the same language

Posted by: , Posted on: - Categories: Design, Funding Service
A screenshot of the 'Grants glossary' page on GOV.UK

Read about the work content designers in the Funding Service are doing to improve their grants glossary in order to ensure consistency and meet diverse user needs. Find out more about how they’re adding and refining definitions, collaborating across teams, testing updates to improve user experience and how you can get involved.

4 things I've learnt as a policy professional working in digital

Posted by: , Posted on: - Categories: Funding Service, Strategy, Ways of working
Reuben - the blog post author - and colleagues sitting at desks

Policy professionals can learn a lot from the world of digital. In this blog post, Reuben, Policy Design Lead in MHCLG’s Funding Service team, shares insights he’s gained on user-centred design, agile working and cross-team collaboration.

Digital Planning Programme: our year in review 

Posted by: , Posted on: - Categories: Digital Planning
Nottingham City Council's 3D map of Nottingham city centre which is delivering tangible planning benefits to the council.

In this blog the Digital Planning team review the programme’s highlights from 2024. From increased data collection to developing new tools, collaboration to innovation, the team has worked alongside Local Planning Authorities, the planning community and other colleagues in government to make planning faster, data-driven, and more citizen-friendly.

Homes for Ukraine: applying digital principles and innovation to respond to a crisis rapidly at scale

Posted by: , Posted on: - Categories: Homes for Ukraine, Strategy
an ipad showing the 'Homes for Ukraine: record your interest' page on GOV.UK

Find out how MHCLG has applied digital ways of working, collaboration and innovation to enable Ukrainians to enter the UK to find suitable accommodation and support through the Homes for Ukraine Sponsorship Scheme.

Funding Service: how digital innovation will help us to deliver grants faster, better and cheaper  

Posted by: , Posted on: - Categories: Funding Service, Strategy
a team, listening to one of its member's speak

MHCLG's Funding Service is transforming how grants are delivered. Find out how we're saving time and money for the department and the communities we serve.

Digital Planning: developing planning applications specifications in the open 

Posted by: , Posted on: - Categories: Digital Planning
An illustrative image showing digital tools

The first collaborative sessions with the planning community to develop data specifications for planning applications have taken place. Find out about the ambition, the progress being made and how you can get involved.