This post discusses the difference between user needs and user biases, the consequences user biases can have, and the strategies and techniques the Common Tools as a Service team has implemented in their user research to counteract them.
For the past few months, an MHCLG Digital team has been working on a new initiative called Common Tools as a Service (CTaaS), which is set to become an expanding area of MHCLG Digital. This blog talks about the progress and work that has emerged from MHCLG Digital’s previous experiences and lessons learned in building services at pace and scale.
