Government is becoming more familiar with doing user-centred policy design, whether in creating programmes, support interventions, funding or even legislation. This post discusses the potential for a Policy Standard in government, built on the broader application of service design principles beyond digital services.
Back from the recent Service Design in Government 2024 conference in Edinburgh, Dominic, a senior user researcher in MHCLG's Common Tools as a Service team, shares his key takeaways from an event rich with insights on design, delivery, and the use of artificial intelligence.
Digital and data roles are known to be difficult to fill, not only in government but in the wider sector, due to a shortage of skills and high demand. In this blog post, we share how MHCLG Digital has taken innovative steps and applied digital, user-centred approaches to overcome the challenges associated with digital and data resourcing.
Planning documents often contain vast amounts of valuable information, but accessing and using this data can be challenging. Artificial intelligence offers a potentially promising solution to extract key information and insights, and this post talks about how the Digital Planning Programme is exploring the use of artificial intelligence to streamline the planning process.
Through Rounds 1-3 of the PropTech Innovation Fund, we have funded 65 pilots involving 47 different LPAs. This blog post outlines the top five barriers identified through our pilots and research. If these are addressed, we believe they will help enable the adoption of digital engagement tools at scale.
The DLUHC Digital Planning Programme is supporting further Local Planning Authorities (LPAs) through the latest funding round for digital services to improve planning. In this blog post, we announce allocation of funding for council-led initiatives advancing innovative digital planning services.
Our first Innovation Squad, a team of colleagues from different specialisms across the Department for Levelling Up, Housing and Communities (DLUHC), apply creativity and novel thinking to improve processes across the organisation. In this post, they share how they built on their initial successes and the role of good content in further enhancing user experience in the HR space.
Government always seeks new ways to increase efficiency, solve problems and make improvements. In our department, we continually drive process improvements through multiple initiatives. In this post, we’ll talk about our latest initiative: Innovation Squads.
