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This blog post was published under the 2015-2024 Conservative Administration

Accelerating the adoption of Digital Citizen Engagement tools in planning: Insights from DLUHC’s PropTech Innovation Fund

Posted by: , Posted on: - Categories: Digital Citizen Engagement, Digital Planning, PropTech

PropTech Innovation Fund Round 2: 28 pilots 39 Local Authorities 20 PropTech suppliers Funding allowed local planning authorities to deliver a digital engagement project addressing one of five themes: Masterplanning Council-Led Development Estate Regeneration Community Development Wildcard Pilots

Following the publication of outcomes from Round 1 of the PropTech Innovation Fund, we are excited to share insights from Round 2 and our plans to celebrate these projects at the upcoming Local Planning Authority (LPA) Showcase Event on 14 June.

As part of the wider DLUHC Digital Planning programme, Round 2 of the PropTech Innovation Fund was launched in March 2022 working with 36 LPA partners and 20 Property Technology (PropTech) companies to accelerate the adoption of digital tools and services in the planning process.

The funded projects in this round spanned five key themes: Masterplanning, Council-Led Development, Estate Regeneration, Community Development, and ‘Wildcard’ pilots -  innovations which highlighted the art of the possible in terms of how digital citizen engagement tools could be applied to a broad range of planning areas and policy contexts. 

The scale and impact of these projects has brought to life many local authority ambitions to make planning more accessible, inclusive and transparent to communities through developing and adopting tools in new and interactive ways. Reflections from Paul Barnard, Service Director for Strategic Planning and Infrastructure at Plymouth City Council bring this to life:

“The Proptech Fund has enabled us to accelerate our ambitious work  programme to deliver more innovative and legible planning policy services. Piloting  a digital engagement platform has allowed us to quickly realise some of our goals  for a digital Joint Local Plan. This work will profoundly shape the way we consult  our communities in the future.” 

Measuring impact

We recognise the importance of generating evidence across these projects that can support ongoing industry adoption beyond the length of the programme. To ensure this, we have worked closely with policy teams and local authorities to develop a monitoring and evaluation framework. 

This framework has enabled us to work with local authorities and identify how the adoption of digital tools and outcomes could increase the quantity and quality of those who engage in planning, inform communities on the trade-offs inherent in planning and create time and resource efficiencies for planning officers. 

As this evidence evolves, we have shared initial reflections with industry partners such as Homes England, Geospatial Commission, Digital Planning Taskforce,  PAS and RTPI which we hope speaks to increased industry awareness of the role that digital citizen engagement can have in the planning process. 

Insights and outcomes from the pilots are already bringing to life progress across a range of LPAs including those in the graphic below. Key themes are also emerging, which this blog post explores in more detail. 

Harlow and Gilston Garden Town - 179,000+ people saw the consultation. 3x Greater response levels than previous consultations. South West Hertfordshire - 3000+ responses, 1.2M+ social media impressions London Borough of Newham - 78% participants using the platform for the first time Plymouth and South West Devon - 81% of electoral wards had increase in participation compared to previous regulation 18 consultations Surrey County Council - 342% increase in respondents under the age of 34 compared to previous consultation Cotswolds and West Oxfordshire - 40% estimated reduction in officer time required to manually input respondent’s feedback London Borough of Waltham Forest - 100%+ increase in engagement by people describing their ethnic background as Asian / Asian British and by people describing their ethnic background as Black / African / Black British / Caribbean (compared to previous engagement in Lea Bridge) East Hampshire District Council - 5x increase in resident engagement with their consultation around the opportunities and barriers to reducing residential parking in the local area Watford Borough Council - 75% residents said alerts would make them more likely to get involved in the council’s planning service

Using PropTech can increase the quantity and quality of community engagement responses

From developing digital consultation platforms and channels in different languages, the gamification of land use/density trade-offs, and building VR and 3D modelling to bring place making and public realm to life, these projects have shown how digital tools can make consultations more accessible to communities. 

As a result, planners are hearing from new voices who have not traditionally engaged in the plan making process - bringing new ideas and perspectives to conversations around planning and regeneration. Examples include:

Adopting a hybrid approach can engage different demographics

For many local authority projects, engaging more diverse community members, especially young people in the consultation process was a key priority and informed how they adopted a range of techniques to hear from seldom heard voices. This included both more direct targeting of responses through digital channels/platforms and also wider engagement initiatives focused on education, training and community activation. Examples included: 

  • Newham Council worked in collaboration with CitizenLab to identify community priorities for Beckton Riverside. Through complementing direct, on-street engagement with digital tools Newham saw an increase in the proportion of young; non-binary; Black, Asian and Minority Ethnic people’ and Muslim respondents.
  • London Borough of Waltham Forest piloted a new digital engagement platform in collaboration with Granicus - Engagement HQ on two regeneration projects which resulted in a 100% increase in respondents who described their ethnic background as Asian/Asian British.
  • Leicester City Council worked with Deetu to inform how they could host in person events including developing a Digital Classroom Toolkit for GCSE Geography students, providing a consultation case study, valuable insights, and an engaging quiz. 

Using PropTech helps to inform communities about the trade-offs involved in planning decisions

LPAs have witnessed the power of online platforms in fostering constructive and productive discussions surrounding planning initiatives. Some examples include:

  • Lambeth Council, who worked with Commonplace, CityScape and Vu City to visualise public realm proposals for Low Traffic Neighbourhood. Through this innovative approach, they successfully facilitated more meaningful and focused feedback from the community, leading to an increase in positive responses to 60.13% compared to a previous consultation.
  • Bolsover District Council - as part of Your Future campaign, developed a gamified platform in partnership with Future Fox and Digital Urban which allowed communities the same choices about potential land uses that planning officers and developers have when planning new development. 
  • Birmingham City Council -  in partnership with RVT Parametrix and BM3 Architecture developed a suite of digital modelling tools and engagement activities to support the regeneration of Druids Heath, which recorded over 60% positive support for redevelopment and improved perception of outcomes with residents. 

Using PropTech enables more capacity for Planning Officers

Traditionally, gathering and analysing consultation responses, as well as providing bespoke feedback to respondents, has been a time-consuming process, causing knock on effects for wider policy teams. However, with the adoption of PropTech digital consultation platforms, emerging examples of resource saving can be identified.

Harborough District Council highlights the immense benefits of this approach, stating:

"The greatest benefit of this project is the potential for time saving in terms of analysis and providing bespoke feedback... it’s envisioned that on average the [planning] officer time efficiency saving would be around 2 to 2.5 hours per week." 

We hope that the efficient use of PropTech not only optimises resource allocation but could also support planning officers to dedicate their time and expertise where it matters most.

Alongside these insights, there are a range of other outcomes we’ve witnessed through these projects including increased collaboration across local planning and PropTech teams, access to new community led data and insights for the first time at local authority level, skills and job growth and increased planning transparency and certainty on significant regeneration schemes. 

Sharing and scaling outcomes across the industry 

These emerging insights and outcomes provide a glimpse into the transformative possibilities offered by digital citizen engagement tools and services.

In the coming months, we plan to publish a series of case studies that delve into the achievements and challenges of local authorities working across the PropTech Innovation Fund. You can already explore the outcomes from Round 1 projects on the case study area of our website.

We also invite you to mark your calendars for 14 June 2023, as we host a virtual LPA showcase for Round 2 of the PropTech Innovation fund. In partnership with the Digital Planning Taskforce, this event will feature presentations from several LPAs, who will share their projects and key learnings. It's a unique opportunity to gain first hand knowledge from those at the forefront of digital planning innovation. Sign up here to secure your place. 

As we continue our journey with the PropTech Innovation Fund, we are excited to witness the continued growth and impact of these advancements in the planning and regeneration realms.

Contact the team

If you would like to receive fortnightly emails summarising LPA projects, or if you're interested in connecting with peers working in innovative councils across the country, we would love to hear from you. Feel free to reach out to us via email:

You can keep up to date with the work of the whole Digital Planning Programme on our website, blog and social media channels, LinkedIn and Twitter.

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1 comment

  1. Comment by Tarina Evans posted on

    I would like to know when the next round of funding will be.