An intranet is an essential digital platform that connects employees within an organisation, giving them easy access to internal news and resources. Sian, content designer, shares how user-centred design transformed our department's intranet, streamlining communication, knowledge sharing and accessibility to help our UK-wide staff work more productively and efficiently.
User-centred design (UCD) is integral to building and delivering more efficient and effective policy and services for the public we serve. Yana and Cathryn, UCD Operations (Ops) Managers within MHCLG, share insights on the unique role of UCD Ops and how it supports scaling up UCD practices and impact across the organisation.
Innovation was sparked at the Local Government Innovation Hackathon, where 150 planners, technologists and digital leaders collaborated to solve real planning challenges. MHCLG proudly co-organised the event with Government Digital Service, Incubator for AI and Open Digital Planning, reimagining planning services through this hands-on approach.
Delta is the main platform MHCLG uses to collect data and make payments. It helps the department make policy decisions, release national statistics and process payments to local authorities. Read how the Funding Service transformed Delta based on user needs.
The Ministry of Housing, Communities and Local Government’s (MHCLG) Digital Planning Programme coordinates Open Digital Planning (ODP) – a cross-sector partnership of forward-thinking local planning authorities (LPAs) working together to create a more efficient, data-driven planning system. Over the last 4 years, we’ve worked closely with council officers to understand their technology and data challenges …
Through collaboration between HM Land Registry and Local Planning Authorities, the Digital Planning team is working on a joined-up approach to reduce the burden of providing the data needed for local land charges and planning purposes. Previously submitting similar data to different systems, our new way of working will make the process more efficient.
User researcher James joined MHCLG Digital just over a year ago, following a few years in the private sector. He shares his journey on the Homes for Ukraine programme, and how user research and starting with the needs of the users is shaping MHCLG products and services, creating a real impact for citizens, and more …
Policy professionals can learn a lot from the world of digital. In this blog post, Reuben, Policy Design Lead in MHCLG’s Funding Service team, shares insights he’s gained on user-centred design, agile working and cross-team collaboration.
The first collaborative sessions with the planning community to develop data specifications for planning applications have taken place. Find out about the ambition, the progress being made and how you can get involved.
Find out how a recent hackathon was used to start to build an app, based on open planning datasets, which could be used to help identify brownfield land for development.
