Government is becoming more familiar with doing user-centred policy design, whether in creating programmes, support interventions, funding or even legislation. This post discusses the potential for a Policy Standard in government, built on the broader application of service design principles beyond digital services.
As government programmes continue to tackle many complex challenges, there is an opportunity to evolve our delivery approaches to ensure they are optimally structured to deal with complexity. This post discusses the idea of ‘adaptive funding’, influenced by agile methodologies.
In this post, Greg Winfield, Head of User-Centred Policy Design at DLUHC, talks about how adding user-centred design support at the spend control gateway spreads digital thinking across policy-making.
