Funding Service

The future of the Funding Service: solving a whole problem for users 

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The 6 Funding Service principles listed: Design for the seams; Integrate, integrate, integrate; Go wide, not deep; Release new things fast; Be ready for policy changes; Prioritise on multiple user needs

MHCLG's Funding Service is transforming how grants are delivered, saving time and money for the department and the communities we serve. As 2025 draws to a close, learn about the team's progress and ambitious plans for the new year, including creating a more joined up and integrated service that solves a whole problem for users.

Funding Service: behind the scenes as a grant relationship manager 

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two people working on a laptop together

From launching their second grant 2 years ago to 5 grants in a single week, the MHCLG Funding Service has come a long way. Hear from grant relationship manager Craig Bevington on how the team supports cost-effective, consistent and user-focused grant delivery.

Funding Service: How we transformed Delta based on user needs  

Posted by: , Posted on: - Categories: Funding Service, Ways of working
A screenshot of the Delta homepage on GOV.UK.

Delta is the main platform MHCLG uses to collect data and make payments. It helps the department make policy decisions, release national statistics and process payments to local authorities.  Read how the Funding Service transformed Delta based on user needs.

Funding Service: how a glossary helps us speak the same language

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A screenshot of the 'Grants glossary' page on GOV.UK

Read about the work content designers in the Funding Service are doing to improve their grants glossary in order to ensure consistency and meet diverse user needs. Find out more about how they’re adding and refining definitions, collaborating across teams, testing updates to improve user experience and how you can get involved.

4 things I've learnt as a policy professional working in digital

Reuben - the blog post author - and colleagues sitting at desks

Policy professionals can learn a lot from the world of digital. In this blog post, Reuben, Policy Design Lead in MHCLG’s Funding Service team, shares insights he’s gained on user-centred design, agile working and cross-team collaboration.

Funding Service: how digital innovation will help us to deliver grants faster, better and cheaper  

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a team, listening to one of its member's speak

MHCLG's Funding Service is transforming how grants are delivered. Find out how we're saving time and money for the department and the communities we serve.

Funding Service: why combining self-service with a human touch works best for grant teams 

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a person's hands writing on a piece of paper

In the world of designing and launching new funds, guided self-service will allow grant teams in MHCLG to pick up and re-use established patterns to support grant delivery with minimal input from the department’s Funding Service. Read about examples of guided self-service and the reasons why it’s needed.

Adaptive funding: 8 ways to make funding effective in solving complex problems

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a laptop screen showing the 'apply for funding' page on gov.uk

As government programmes continue to tackle many complex challenges, there is an opportunity to evolve our delivery approaches to ensure they are optimally structured to deal with complexity. This post discusses the idea of ‘adaptive funding’, influenced by agile methodologies.