Read about the work content designers in the Funding Service are doing to improve their grants glossary in order to ensure consistency and meet diverse user needs. Find out more about how they’re adding and refining definitions, collaborating across teams, testing updates to improve user experience and how you can get involved.
This post discusses the difference between user needs and user biases, the consequences user biases can have, and the strategies and techniques the Common Tools as a Service team has implemented in their user research to counteract them.
Back from the recent Service Design in Government 2024 conference in Edinburgh, Dominic, a senior user researcher in MHCLG's Common Tools as a Service team, shares his key takeaways from an event rich with insights on design, delivery, and the use of artificial intelligence.
In this post, a policy lead and a user researcher discuss the concept of user ecosystem thinking and how it can be applied by designers in their day-to-day work. This concept and the practical activities we discuss in this post are derived from the book ‘Rethinking Users: A Design Guide to User Ecosystem Thinking’.
