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Common tools

Very common tools: what we’ve learnt whilst improving SharePoint

Dominic Berry, Senior User Researcher, Common Tools as a Service team, Sian Goodwin, Senior Content Designer and Nadia Armstrong, Service Manager, 4 April 2025 - Common tools

The Common Tools as a Service team is responsible for building standardised, reliable and reusable tools and platforms for everyone in MHCLG. They help teams to be more efficient, deliver quickly and reduce operational costs. In this post, they share what they're doing to make SharePoint pages easier to navigate and more accessible. 

User needs and user biases: telling them apart

Elisha Khan, Senior Product Manager, 7 October 2024 - Common tools, Design

This post discusses the difference between user needs and user biases, the consequences user biases can have, and the strategies and techniques the Common Tools as a Service team has implemented in their user research to counteract them.

Delivering at pace: introducing Common Tools as a Service

Elisha Khan, Senior Product Manager, 7 August 2024 - Common tools

For the past few months, an MHCLG Digital team has been working on a new initiative called Common Tools as a Service (CTaaS), which is set to become an expanding area of MHCLG Digital. This blog talks about the progress and work that has emerged from MHCLG Digital’s previous experiences and lessons learned in building services at pace and scale.

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