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Ruth Keeling, Service Owner, Funding Service

Service Owner, Funding Service Design

Funding Service: why combining self-service with a human touch works best for grant teams 

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In the world of designing and launching new funds, guided self-service will allow grant teams in MHCLG to pick up and re-use established patterns to support grant delivery with minimal input from the department’s Funding Service. Read about examples of guided self-service and the reasons why it’s needed.