Introducing UCD Ops at MHCLG: Bringing ResearchOps and DesignOps together
Posted by:
Yana Blake-Walker, UCD Operations Manager and Cathryn Innocent, UCD Operations Manager, Posted on:
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Categories:
Design, Ways of working
User-centred design (UCD) is integral to building and delivering more efficient and effective policy and services for the public we serve. Yana and Cathryn, UCD Operations (Ops) Managers within MHCLG, share insights on the unique role of UCD Ops and how it supports scaling up UCD practices and impact across the organisation.
